Issues with purchased theme

This topic has 10 replies, 5 voices, and was last updated 8 months ago by Aisha Idris Mahama.

Viewing 11 posts - 1 through 11 (of 11 total)

Author

Posts
September 9, 2018 at 5:20 pm #1036

sales2
Participant

Hi,

Just purchased the Ultimate Ecommerce Pro shop theme.

Having a couple of issues. When i update the store logo in the header, it creates excess white space below it. How do i get rid of this?

Also, in the Navigation bar, there is a blue button next to the cart button that doesn’t do anything. Is this supposed to be an account button for users to log in? If so how do i get this to work.

Thanks

September 10, 2018 at 6:47 am #1039

Shop Manager
Keymaster

Hi,

As per your query, could you please provide us your site URL.

So we can review and give you some solution.

Thanks

September 10, 2018 at 4:42 pm #1040

sales2
Participant

http://www.dynamic-threads.com

The white space below logo is no longer an issue. But i would like the account button to function.

Also, why are sub-categories not visible in the nav bar menu dropdown (CATEGORIES)? There is no way to view a sub-category other than the sidebar.

Thanks

September 11, 2018 at 9:53 am #1042

Shop Manager
Keymaster

Hi,

You have to put the URL for the Blue button to make it work.

Follow the below steps to add URL to the Button:

Go to Dashboard >> Appearance >> Customize >> Theme Settings >>Header section.

Put the URL in Add User Link Box given at the end.

Sorry but the dropdown is made for the main categories to show.

If you need more clarification please hit a reply.

Thanks

September 25, 2018 at 9:58 pm #1061

info13
Participant

Hi. I don’t know how to post a new support question so I am trying to get help here. I purchased the Ultimate Ecommerce Pro theme and I am not able to see the slider. Do I have to add the small code in php functions? If so, how do I know if I am adding the code to the right spot?

September 29, 2018 at 9:46 am #1074

Shop Manager
Keymaster

Hi,

Check the below link: https://www.logicalthemes.com/docs/ultimate-ecommerce-store-pro/#section-4

Thanks

September 30, 2018 at 8:42 pm #1076

deanh
Participant

How Do I post a support question?

Dean

October 1, 2018 at 11:11 am #1083

Shop Manager
Keymaster

Hi Dean,

You can directly post the question here or email the query at support@logicalthemes.com.

We will be happy to assist you.

Thank You.

October 1, 2018 at 3:52 pm #1085

deanh
Participant

Please check your junk mail folder in the mailbox for “support@logicalthemes.com” and let me know if you got my email.

Hi Team. Thanks for your help with this. I have been unable to properly configure the Features Element of the theme. My order number is: Order Number : 206664387125 — Merchant Order ID : 1071

I am following the instructions but the features element is not functioning properly.

You can find the website at: http://www.salesoutlook.info

October 2, 2018 at 4:28 am #1088

Shop Manager
Keymaster

Hi,

Thank You for choosing us!

Could you please elaborate the issue so that we could help you in a better way?

Little more information will help us to recognize the issue.

Thank you.

April 25, 2024 at 8:30 am #13608

Aisha Idris Mahama
Participant

i purchased the nursery school theme and its still processing yet i cannot even do the website properly, i paid for the pro and im still waiting to do my website this is unacceptable how long does it take for the processing status take
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